Assistant Manager - Operations - Freight Forwarding

Ocean Import Operations · Manage FCL/LCL import shipments from pre-arrival to final delivery and closure. · Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents. · Track vessel schedules, cargo availability, shipment milestones, and delivery timelines. · Ensure timely shipment updates and adherence to customer SOPs and SLAs. Documentation & Customs · Verify BLs, invoices, packing lists, and other import documentation. · Coordinate documentation amendments, customs clearance, and Delivery Order processing. · Ensure compliance with customs, port, and company requirements. Vendor & Customer Coordination · Follow up with shipping lines and vendors for cargo release and timely delivery. · Resolve routine shipment issues and escalate critical exceptions. · Provide timely shipment updates and address customer queries. Reporting & Compliance · Maintain shipment trackers, operational MIS, and accurate shipment records. · Monitor turnaround times, pending activities, and documentation accuracy. · Coordinate billing inputs and ensure timely shipment closure