Customer Service Representative

Job DescriptionWe are hiring a Customer Service Representative for our busy automotive dealership in Brandon, FL. This role is ideal for someone who enjoys working with customers, scheduling appointments, and keeping operations running smoothly. We're not just about cars; we're about creating positive experiences for everyone who walks through our doors or calls us. As our Customer Service Representative / Service Appointment Coordinator, you'll be the welcoming voice and the organizational wizard that keeps our service department running smoothly. You'll be the first point of contact for our valued customers, guiding them through scheduling their vehicle service with ease and a smile. If you have a knack for clear communication, a talent for organization, and a genuine passion for helping people, you'll fit right in. Come be a part of a team that values your contribution and offers a supportive and inviting atmosphere where you can truly make a difference.BenefitsPaid Time Off (PTO)Flexible ScheduleHealth InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceHands on TrainingTuition ReimbursementCareer Growth OpportunitiesRetirement PlanWeekly Pay401k with company matchSix Paid Holidays each calendar yearFantastic Employee Purchase Program - Discounts on vehicles, parts & serviceEmployee Referral Program - Get rewarded for working with friendsBecome involved in our community with Ed Morse CaresUnlimited career potential - opportunities in multiple states with over 30+ brandsResponsibilitiesAnswer incoming calls promptly and professionally, providing welcoming customer support at first point of contact.Schedule service appointments for customers, ensuring accuracy and efficiency.Communicate clearly with customers regarding service details, estimated times, and any special instructions.Coordinate with the service department to confirm availability and manage the appointment schedule.Address customer inquiries and concerns with empathy and a focus on solutions.Maintain detailed and accurate records of all customer interactions and appointments.RequirementsBilingual in English and Spanish is preferred.Proven experience in a customer service or appointment setting role.Excellent verbal and written communication skills.Strong organizational and time management abilities.Proficiency in using CRM software and standard office applications.A positive attitude and a genuine desire to help others.Ability to work effectively in a busy office environment.