General Manager

Job Summary: The General Manager is responsible for implementing the business framework. A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers.They provide leadership direction and ensure smooth operation and financial return for their location. Our Benefits Include: A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsEmployer sponsored Medical insurance Dental and Vision insurance options Life insuranceEmployee Assistance Program (EAP)Scholarship opportunitiesFree college (online) through Point UniversityCompetitive payMeal creditCOMPETENCIES Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growthHigh integrity Results oriented Servant leader Perpetuates, builds, protects, and sustains great culture Ability to overcome adversityOwnership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)RESPONSIBILITIES LeadershipRally team around business frameworkCommunicate with the Operator Plan and lead meetings and coachingsPromote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily CriticalsLead and oversee the coordination of all aspects of restaurant operationsEnsure that the restaurant complies with all local, state, and federal regulationsBe “ridiculously in charge” of the restaurantBe a Chief Reminding OfficerTalentBuild leadership benchCoach and develop Managers and Assistant General ManagersComplete weekly leadership schedule Customer ExperienceAnalyze monthly and quarterly Customer Experience Monitor reportsCreate memorable dining experiences by exceeding guest expectationsEnsure the restaurant is a clean and safe environment Trust but verify Managers and AGMs are completing all systems and checklists provided to themSales & Brand GrowthApprove monthly plans for sales and marketing initiativesOptimize all sales channelsExecute monthly community outreach Implement Chick-fil-A Inc.’s seasonal marketing plans Financial StewardshipWork alongside Human Resources to protect the business from any and all legal claims to our organizationInvestigate and prevent false alarm bills, as well as handle security issues with swift responseDrive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targetsManage the budgeting, forecasting, and financial analyses of the restaurant by - Reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; Establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; Overseeing inventory management and month end processesProvide focus to and strategize with operational Assistant General Managers/Managers to monitor food costEvaluate Labor Cost performance regularly, which includes - Overseeing the labor and schedule for the week (reviewing it before it gets posted); Tracking and monitoring labor productivity of each day-part daily; Looking at Time Punch Variance Report (Actual vs. Scheduled Hours); Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); Monitoring and minimizing overtime; Holding all leaders accountable to productive “out of operations hours”Ensure restaurant Facilities and Equipment Maintenance Program is being followedReview payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty payReview P&L and use drill down reports to make adjustments before P&L is finalized for the monthREQUIREMENTS Dependable and motivated with a strong work ethicSolid track record of success in previous roles including demonstrated career growthDiscretion and confidentiality, non-disclosure agreement requiredBachelor’s Degree preferredQSR experience preferred4+ Years of leadership experience requiredValid CA Driver’s License with a good driving recordFluent in English required Fluent in Spanish preferred Non-disclosure agreement requiredAVAILABILITY/HOUR ALLOCATIONMust have open availabilityAble to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and trainingMost Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.Work schedule8 hour shiftWeekend availabilityMonday to FridayHolidaysDay shiftNight shiftSupplemental payBonus payBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insuranceLife insurance401(k) matchingReferral programEmployee discountPaid trainingMileage reimbursementPay: $90,000.00 - 95,000.00 per year