Housekeeping Manager

Housekeeping ManagerSuperior Shores Resort | Two Harbors, MinnesotaAt Superior Shores, a great guest experience starts long before a guest walks through the door. A clean, comfortable, and welcoming room sets the tone for an entire stay—and our Housekeeping team plays a huge part in making that happen.We’re looking for a Housekeeping Manager who takes pride in creating a beautiful, comfortable environment for our guests while building and leading a strong housekeeping team. Located along the stunning North Shore of Lake Superior, Superior Shores is a busy resort where no two days are exactly alike.As Housekeeping Manager, you’ll oversee the daily operation of the Housekeeping Department, ensuring guest rooms, public areas, and resort spaces meet our standards for cleanliness, presentation, and hospitality. This is a hands-on leadership role for someone who enjoys working with people, staying organized, and taking pride in the details.What You’ll DoLead the day-to-day operations of the Housekeeping DepartmentHire, train, coach, and develop housekeeping team membersCreate daily and weekly schedules based on occupancy, arrivals, departures, and business needsAssign rooms and daily tasks to housekeeping team membersInspect guest rooms, common areas, and other resort spaces to ensure cleanliness and presentation standards are metFollow up on guest requests, room concerns, and housekeeping-related service issuesWork closely with the Front Desk and resort leadership to communicate room status, priorities, special requests, and guest needsCoordinate room turns and prioritize work based on arrivals, departures, and resort occupancyMaintain appropriate levels of housekeeping supplies, linens, amenities, and cleaning productsMonitor inventory and place orders as neededMaintain proper organization of housekeeping storage areas and supply roomsEnsure housekeeping equipment is properly maintained and report maintenance concerns promptlyEstablish and maintain cleaning standards, procedures, and checklistsTrain team members on proper cleaning procedures, safety practices, guest service, and resort standardsCoach employees and address performance concerns in partnership with resort leadership and Human ResourcesMaintain compliance with company policies, OSHA requirements, and applicable health and safety standardsHelp ensure proper handling and documentation of lost and found itemsRespond to guest needs and resolve concerns with professionalism and careAssist with deep cleaning, special projects, inspections, and other housekeeping duties as neededSupport seasonal staffing and help build a dependable, service-focused housekeeping teamWork closely with other departments to ensure the entire resort is guest-readyLead by example and be willing to jump in and help the team when neededPerform other duties as needed to support the overall operation of the resortWhat We’re Looking ForPrevious housekeeping, hotel, or resort experiencePrevious supervisory or management experience preferredStrong attention to detail and pride in maintaining high cleanliness standardsA genuine passion for hospitality and creating a great guest experienceStrong leadership, communication, and organizational skillsAbility to train, coach, motivate, and hold team members accountableAbility to prioritize and manage multiple tasks in a fast-paced environmentStrong problem-solving skills and a positive, solutions-focused attitudeComfortable working hands-on alongside the housekeeping teamAbility to work flexible hours, including weekends and holidays during peak resort periodsAbility to stand, walk, bend, kneel, lift