Patient Care Coordinator

Patient Care CoordinatorReports to: Outpatient Services SupervisorLocation: on-siteStatus / Schedule: full time hours 9a-5pFLSA Status: Non-Exempt About the RoleUnder general direction, the Patient Care Coordinator runs the day-to-day front desk operations of our Rehabilitation Center and helps ensure every patient has a positive experience. You will be the first person patients and visitors meet, and you will keep scheduling, registration, insurance verification, and authorizations moving so patients can get the therapy they need.What You'll DoGreet patients and visitors in the Rehabilitation waiting roomAnswer phones, respond to inquiries, and direct callers to the right personnelSchedule Physical Therapy (PT) and Occupational Therapy (OT) appointments, including patients from the "Ready to Schedule" work queueRemind patients of appointments and notify them of changes by phone or letterRegister patients in the system and arrive them on the day of their appointmentObtain required signatures for processes and recordsVerify insurance eligibility, including new-month eligibility on outstanding referralsCollect co-pay and deductible paymentsConfirm valid authorization is in place for outside PT patients referred for PT or OT, and enter treatment authorizations into the system before the date of serviceNotify primary care physician(s) when authorizations have expiredRequest extensions for internal therapy patientsIdentify "no show" patients and reschedule them as directed by PT/OTKeep your manager informed of delayed casesFax forms and documents as neededFollow federal and local laws on patient privacyPerform other duties as assignedWhat Success Looks LikeApproved authorizations entered into the system within two (2) business daysPositive patient relations, reflected in patient feedback including complaints and complimentsStrong planning and prioritization of workload and assignmentsResponsiveness to shifting department prioritiesQualificationsRequiredHigh school diploma or GED1–3 years of related experienceAbility to comply with HIPAA guidelinesGood listening skills and the ability to give full attention to patients and medical professionals alikeAbility to perform highly detailed work with sustained attention while handling numerous inquiriesPreferredExperience in a healthcare environmentBasic understanding of medical terminology and proceduresBilingual in SpanishPhysical Requirements and Work EnvironmentRegularly required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Frequently required to walk. Occasionally required to climb, balance, stoop, kneel, crouch, or crawl. Regularly lifts and/or moves up to 10 pounds. Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The work environment can be busy, noisy, and interruption-filled, and you may interact with individuals who are dissatisfied. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.