Personal Injury Intake Specialist

West Coast Trial Lawyers is a top-ranked personal injury firm known for its aggressive litigation approach and proven trial results. With over $2 billion recovered for clients, we handle complex, high-stakes cases against major corporations.Position OverviewWe are seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries and facilitate the intake and onboarding process. The ideal candidate has a strong background in personal injury, excellent communication skills, and the ability to assess potential cases while providing a professional and empathetic client experience. This position requires strong attention to detail, sound judgment, and the ability to manage a high volume of inquiries in a fast-paced legal environment.ResponsibilitiesServe as the primary point of contact for prospective clients, managing inbound calls, emails, and referrals promptly and professionallyConduct comprehensive intake interviews to gather accident details, injury information, insurance coverage, and other relevant case documentationPerform preliminary case screenings to identify potential personal injury claims based on the firm's established criteriaClearly explain the firm's intake process, services, and next steps to prospective clientsAssist qualified prospective clients with completing intake forms, retainer agreements, and required onboarding documentationCoordinate with attorneys and case managers to ensure timely case review and a seamless transition of accepted clientsMaintain accurate and up-to-date client information, intake records, and case documentation in Abacus Law and FilevineFollow up with prospective clients regarding outstanding information, documentation, and next stepsEnsure all client interactions are handled with professionalism, empathy, and confidentiality