Service Technician – Alarm and Video

DescriptionDuties & Responsibilities: Technical Expertise –· Mechanical aptitude· 3-5 years alarm security experience preferredo Install and service DMP alarm panelso CCTV experience · Basic computer skills including experience witho Excelo OutlookService· Perform preventive maintenance inspections and service· Insure that documentation is properly completed and submitted· Assist other technicians as needed· Request and share technical knowledge· Escalate and resolve issues when appropriateo Recognize recurring trips to same site for the same issue and report to managemento Minimize number of trips to the site to resolve the issue§ Access part needed before going if possible· Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems. · Performs upgrades and additions to systems in order to increase functionality and usability. · Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed. · Coordinates with administration for the purpose of completing projects/work orders efficiently. · Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information. · Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.Operations· Maintain and control inventoryo List parts accurately and timely on work orderso Keep truck stock by being proactive in replenishing§ Anticipate parts required to meet or exceed goals.§ Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing. o Report inventory on truck monthly· Communicationso Respond to all phone calls from other SCI personnel within four hourso Respond to all emails within 24 hourso Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue· Time Keepingo Accurate reporting of dispatch, arrival and completion times§ Recognize that this data is analyzed and some customers receive reports based on response and resolutiono Input and categorize time not spent on work orders accuratelyo Submit your time via Remote Tech every week no later than 9 a.m. Saturday.Other· Maintain Security License by adhering to annual continuing education requirements· Ability to pass criminal background check and drug screen test· Valid Driver’s License and insurance· Report any moving traffic violations or accidents immediatelyEssential job-related skills required:· Maintaining confidentiality of work related information and materials. · Effective organization and planning skills.· Customer Serviceo Strong customer service skillso Effective communication and interpersonal skills, including tact and diplomacy.o Ability to perform with bank personnel present and occasionally under pressureo Good judgment in what is appropriate to say and doo Instruct Bank personnel in use of equipmento Professional appearance and demeanorSpecial physical or mental skills required:· Ability to multi-task and time management skills· Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.· Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.· Ability to understand and follow instructions precisely· Ability to manage high stress situations in a calm manner.Working conditions under which the job is performed: · Loud environment with multiple distractions at any given time. · Work is performed within extreme temperature ranges.