Service Technician – Safe, Vault & Access Control

Duties & Responsibilities: Technical Expertise –· Mechanical aptitude· Basic computer skills including experience witho Excelo OutlookService· Troubleshoot and repair mechanical & electronic locking systems. Install and service low voltage equipment in compliance with federal, state, and local guidelines and regulations.Work with Access Control Systems, Digital Video Recorders, Burglary Alarm Systems, Call Box/Intercom Systems, Local Networks, Electrified Strikes, Electrified Latch Retractors, Mag Locks, and Door Operations.Communicate professionally with clients to consult, train, and address general inquiries.· Performs combination changes on all types of mechanical and electronic safe/vault locks.· Repair and maintain safe/vault doors and interior lockers.· Open, repair, and install safe deposit box locks.· Rekey or repair physical security locks and containers.· Coordinates with administration for the purpose of completing projects/work orders efficiently. · Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information. · Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items. · Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.· Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.Operations· Maintain and control inventoryo List parts accurately and timely on work orderso Keep truck stock by being proactive in replenishing§ Anticipate parts required to meet or exceed goals.§ Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing. o Report inventory on truck monthly· Communicationso Respond to all phone calls from other SCI personnel within four hourso Respond to all emails within 24 hourso Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue· Time Keepingo Accurate reporting of dispatch, arrival and completion times§ Recognize that this data is analyzed and some customers receive reports based on response and resolutiono Input and categorize time not spent on work orders accuratelyo Submit your time via Remote Tech every week no later than 9 a.m. Saturday.Other· Maintain Security License by adhering to annual continuing education requirements· Ability to pass criminal background check and drug screen test· Valid Driver’s License and insurance· Report any moving traffic violations or accidents immediatelyEssential job-related skills required:· Maintaining confidentiality of work related information and materials. · Effective organization and planning skills.· Customer Serviceo Strong customer service skillso Effective communication and interpersonal skills, including tact and diplomacy.o Ability to perform with bank personnel present and occasionally under pressureo Good judgment in what is appropriate to say and doo Instruct Bank personnel in use of equipmento Professional appearance and demeanor