Technical Sales Support Specialist (Car Wash)

About the Role:Kleen-Rite Corp., THE reliable supplier to the car wash industry, is seeking a customer-focused Technical Sales Support Specialist with strong mechanical aptitude and practical equipment troubleshooting experience to support our customers and internal teams.In this role, you will help diagnose car wash equipment issues, identify the correct parts, and guide customers through practical solutions that keep their operations running efficiently. You will work closely with Sales, Customer Service, and Purchasing to provide technical guidance, product recommendations, and troubleshooting support.Car wash industry experience is preferred but not required. Candidates with backgrounds in industrial maintenance, mechanical or electrical service, equipment repair, or similar technical work are encouraged to apply. Strong troubleshooting skills, a willingness to learn our equipment and products, and the ability to explain technical information clearly are essential to success.This is an office-based role providing car wash and equipment troubleshooting support to customers by phone and email while working alongside our team and sharing technical knowledge with coworkers in person. You’ll put your hands-on knowledge and experience to work helping customers identify problems, understand their options, and keep their equipment running.Work Location: This position will be based at one designated office. Our Pennsylvania headquarters is preferred, but our Texas or Missouri locations may also serve as the primary work location. How You’ll Make a Difference:Technical Support & Customer SolutionsSupport and guide customers and internal team members with technical questions related to car wash equipment, parts, systems, and operationsRead and interpret schematics, parts breakdowns, wiring diagrams, manuals, and technical documents Gather information, research potential causes, and guide customers through appropriate troubleshooting stepsRecommend practical solutions, replacement parts, upgrades, or corrective actions based on customer needsProvide guidance on mechanical, electrical, plumbing, and controls-related issues within your knowledge and experienceHelp customers minimize equipment downtime through timely, accurate support and follow-throughSales & Order Support Work with Sales and Customer Service to answer technical questions and support customer needsHelp identify the correct parts and verify compatibility with existing equipmentSupport quoting and order accuracy by verifying parts, configurations, and technical detailsRecommend products and equipment solutions that meet customer needsSupport customer relationships and sales opportunities through helpful, informed recommendationsInternal Collaboration & TrainingServe as an internal technical resource for Sales, Customer Service, and other departmentsShare product knowledge and provide technical training to internal team members as neededHelp develop and maintain troubleshooting guides, technical reference materials, and product documentationWork with coworkers and vendors to research unfamiliar issues and identify solutionsStay current on Kleen-Rite products, vendor equipment, and relevant industry developments