Toyota Parts Counterperson

Job SummaryWe are seeking a dependable, organized, and detail-oriented Toyota Parts Counterperson to join our Toyota Parts Department. The Toyota Parts Counterperson is responsible for assisting retail, wholesale, and internal customers with identifying and purchasing automotive parts and accessories. This position will provide knowledgeable and professional customer service, accurately identify and order Toyota parts, maintain accurate inventory, process parts sales, and assist with maintaining a clean, organized, and efficient Parts Department.Job Responsibilities· Assist retail, wholesale, and dealership customers with identifying and purchasing Toyota parts and accessories.· Accurately identify required parts using Toyota parts catalogs, electronic parts systems, VIN information, and other available resources.· Answer customer inquiries regarding parts availability, pricing, compatibility, and estimated delivery times.· Coordinate with Service Advisors and Technicians to identify and obtain parts needed for repair orders.· Check parts availability and place orders with Toyota, vendors, and other suppliers as needed.· Receive and verify incoming parts shipments for accuracy, quantity, and condition.· Assist with stocking and organizing parts in their designated locations.· Maintain accurate parts inventory and assist with regular inventory counts and reconciliation· Properly identify and organize special-order, returned, and core parts.· Process parts returns and warranty-related parts in accordance with dealership and Kia manufacturer procedures.· Communicate parts delays, backorders, incorrect parts, or damaged merchandise promptly to the appropriate department.· Maintain accurate records of parts orders, sales, returns, and special orders.· Maintain a professional appearance and represent the dealership positively when interacting with customers, vendors, and dealership personnel.· Maintain a clean, orderly, and safe Parts Department, including shelves, counters, storage areas, and workspaces.· Perform other duties as assigned by the Parts Manager or dealership management